Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Resolution Guarantee

  • Each ticket you send to the client help staff will be attended to within less than 60 mins. The normal problems will be replied to immediately. However, if the support inquiry you have posted needs the assistance of a qualified admin technician, we are going to send the ticket to him and will notify you about the delay.

  • Top quality support service

  • Professional Customer Help And Support Service

  • Our client help and support team will be on duty for you round–the–clock to to handle all help inquiry tickets that you send. We offer technical help and support for the software packages that are pre–installed on your machine. These include our in–house made Web Hosting Control Panel, the chosen Operating System along with the server administration panel (in accordance with the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • Each part of the Web Hosting Control Panel that is offered 100% free with your VPS gives an incorporated collection of articles. You will see a group of extensive how to articles and a range of step by step video lessons that show all the regular site managing duties. You can easy–access them by clicking the Help or Video control keys in the upper right side of each Control Panel section.