1 hour ticket response
Simple1’s team of customer service technicians is dedicated to supplying rapid answers to all your inquiries. We will review your helpdesk ticket once it is received and will reply back with a solution to the problem within less than 1 hour after the ticket submission. In reality, our average support ticket response time is 20 minutes.
An Outstanding Support Service
Each member of our customer support staff has lots of years of experience in the cloud hosting business and the majority of them have been with us for at least 5 years. They are all eager to reply to all your questions in the most competent manner possible.
An Easy–to–Browse Help Center
Integrated into the Web Hosting Control Panel is an easy–to–navigate Help Center section, which includes different information sources. You can search through a frequently updated knowledge base featuring web hosting account management articles and site management articles, check out the how–to video tutorials or take a glimpse at our F.A.Q. library.