Customer Support Channels
A 60–Minute Ticket Response Guarantee
All your help requests will be attended to within maximum 60 min after the ticket or e–mail was received. If your issue requires additional assistance from a sysadmin, we’ll forward the trouble ticket or the e–mail to the person in charge, in a timely manner then leave a note to notify you that more time will be required for arriving at a solution. Furthermore if you take advantage of our Managed Servers package, all of the server management services included there will be completed whenever you want.
A First–Class Help Desk Support Service
Should you require help with the Web Hosting Control Panel or with any of the apps that we’ve installed on the dedicated web hosting server on your behalf, don’t hesitate to touch base with the technical support team at any time via the ticketing system. Besides, if you require help administering your dedicated hosting server, you can make use of the Managed Servers package, that includes OS updates every week, troubleshooting and installation procedures, server monitoring and restarting procedures, data backup hard disk drive storage space, etc.
A User–Friendly Help Area
Our Web Hosting Control Panel is installed by default for every dedicated server. Among its functions is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the tasks that you can carry out. The majority of help articles also video versions that show all the actions that you can perform in a highly illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each section of the hosting Web Hosting Control Panel.