Though this isn't the keyfactor to distinguish a dependable cloud hosting supplier from a bad one and a reseller from an actual provider, the option to call and talk with a live person is a sign that you aren't using the services of a one-person company and that you can get in touch with someone every time you're in need of help. The telephone support for web hosting services may range from basic to expert, therefore the issues which can be resolved with a phone call differ depending on the specific company. In most cases, these matters are simpler and include billing or first level technical issues because more complex matters usually require a support ticket where both you and the administrators can track what is going on with a particular issue. Still, having the option to call your provider will save you lots of time and efforts for the numerous small issues that will eventually show up at the time you manage your web hosting account.
Phone Support in Cloud Hosting
We believe that being able to consult with a live agent is very important, that's why we have 3 support lines worldwide (UK, USA and Australia) and you can reach us on the phone for fourteen hours every day. In case you consider acquiring one of our cloud hosting, for example, you can call us and find out more about our services before placing your order in order to be sure that we match all of the system requirements for your web sites. Following your order, you'll be able to get in touch with us about any kind of sales or billing problems you may have, or get any kind of general or basic tech info that you need. We have aimed to find the perfect balance between phone and ticket support, so for solely technical issues you'll have to use the ticketing system, that will help you monitor the communication and any new developments in the resolution of an issue.