If you’re a website owner, a problem could always show up and it doesn’t necessarily have to be connected to the hosting service. For instance, something can go wrong when you update a web-based application or some vital content can be edited or erased unintentionally. Regardless of what the nature of the problem may be, you’ll have to get in touch with the respective customer support staff and request them to recover a backup or to assist you in resolving the problem that you are encountering. How timely they will do this will predetermine the length of time that your sites will be down. For particular websites such as social networking websites or online shopping portals, an elongated downtime period often means losing clients and cash. With this in mind, it is rather important that you use the services of a company that provides not only a very good technical support service, but also a fast one.
One-Hour Response Guarantee in Cloud Hosting
Our cloud hosting
include a one-hour reply guarantee, which implies that no matter what enquiry or predicament you might have, we’ll always be there to lend you a hand. As it is, it rarely takes more than half an hour to get a problem sorted out or a query answered, and this is valid for both technical and sales matters. Our tech support engineers will be at your disposal 24/7, even on weekends and public holidays, which implies that you will always obtain quick support. We are aware of just how invaluable time can be, so by the time we answer your trouble ticket or email, we’ll have explored the issue and, in case we haven’t resolved it, we will give you more details on what you have to do on your end, when the case requires it. With our support services, you can rest assured that there will be someone to lend you a hand right away, no matter what time it is.