There are a number of ways to contact the hosting company whose services you are using, but the one that you will always find regardless of which company you choose is a support ticket system. This is the least complicated correspondence channel for several reasons. If no help desk support team member is available at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will invariably hit home. Also, you can copy and paste extensive bits of info without the need to worry about typing errors, and in case a certain problem needs more time to be resolved or a number of replies must be exchanged, all the information will be in one location, so either party can always follow the steps taken by the other one. The negative side of using tickets to touch base with your web hosting company is that they’re often separate from the web hosting platform, which suggests that if you need to provide information or to adhere to guidelines, you will have to use at least two separate accounts and this number may increase in case you desire to manage a number of domains. In addition, a lot of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting around for a reply.