24/7 Customer Support
Read more about what ‘customer support’ implies in the hosting world and about the different support types.
The accessibility to the customer and technical support that a cloud hosting company offers can tell you a lot about the services which they offer too. If you can use just e-mail messages and / or tickets, you have most likely discovered a reseller and not the web hosting supplier. When this is the case, you will have to wait for a couple of days so as to have an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to consult with the real web hosting company for extra assistance. If the provider offers different options for communication with short response time available at any time, they're almost certainly the top provider, not only a reseller. Which means that you will receive prompt assistance and excellent support since they will have direct access to the servers where your account is. Regardless of the trouble - technical or sales, it's always much better to get in touch with your hosting company right away using your favourite way of communication.
24/7 Customer Support in Cloud Hosting
The customer and technical support services for all of our cloud hosting
packages are round-the-clock, thus you can forget all about waiting for several days in order to get assistance. In case you aren't our client yet, you can give us a call, chat with a representative or send an e-mail. If you currently have an account, you'll be able to open a support ticket on top of the other three methods of contact. You'll be able to select the most appropriate way to contact us based on what your location is or what kind of device you use. We're able to help you for more or less any webhosting-related query that you may have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even then the max response time will never exceed one hour.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server
through our company, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have several local telephone numbers in the United States of America, the United Kingdom and Australia plus a live chat service. When you are a current customer and you require assistance with a technical issue which requires more time to analyze or resolve, you will be able to open a ticket from your billing account or you can send an e-mail and we'll handle the problem and send you a reply within one hour. The response time is warranted 24/7, including weekends and holidays, however for the majority of issues it takes a maximum of 30 mins to get support. Our support service covers your VPS as well as all of the pre-installed software it includes, so if you need help with third-party software, you will be able to check the optional Managed Services upgrade that we provide.